TERMS AND CONDITIONS OF RETURN AND RECLAMATION
Refunds must be made within 14 days of receipt of the goods if the package is unfit and undamaged. The goods must be returned in the original packaging, and the goods are returned at the expense of the buyer. Tune Up d.o.o. before delivery, each item will be personally inspected. Complaints are accepted if the manufacturer's instructions for use and application have been followed for the same product. We accept complaints within 30 days from the date of delivery.
NOTICE ON THE METHOD OF SUBMITTING CONSUMER COMPLAINTS
In accordance with Art. Article 10 Paragraph 3 of the Consumer Protection Act (Official Gazette No. 41/14, 110/15) informs consumers that they may file objections about their dissatisfaction with the purchased product or the quality of the service provided in writing and they will without delay, in writing, confirm receipt of that objection. An objection can also be submitted in writing to: Tune Up d.o.o., Radnička cesta 80, 10000 Zagreb, Croatia or e-mail: support@vector-tuning.com
The reply to the written complaint of the consumer will be given in writing no later than 15 days from the date of receipt of the complaint so please give us your objection response address.
Download the complaint form HERE
UNILATERAL BREACH OF CONTRACT
You can fill in and send us a copy of the unilateral termination agreement form on our web site.
Confirmation of receipt of a notice of unilateral termination of contract will be sent to you, without delay, by electronic mail.
INSTRUCTIONS FOR UNILATERAL BREACH OF CONTRACT
1. Calculation of the term for unilateral termination of the contract
You can terminate the contract unilaterally within 14 days without giving reasons.
In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the contract before the expiration of the deadline and this by an unambiguous statement sent by post or by e-mail, specifying your name, address, phone number, facsimile or email address, and you can also use the enclosed example of a one-off termination agreement template at the bottom of the page.
The term of one-off termination shall be 14 days from the date on which you or a third person you have designated, and who is not a carrier, the goods that are the subject of the contract.
2. Return on the amount paid
Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us.
If the delivery was free, the refund is reduced by the amount of the transport cost.
3. Return of goods
Return or return us to us without unnecessary delay, and in any case not later than 14 days from the date you have submitted your decision to unilaterally terminate the contract
4. Return Goods Costs
You must bear the direct costs of returning the goods yourself, that is, you can return the items at your own expense.
5. Customer Responsibility for Value Reduction of Goods
You are responsible for any impairment of goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.
The right to one-sided termination of the contract is excluded in the cases referred to in Article 74 of the Consumer Protection Act. Complete information on the right of customers to unilateral termination of contracts can be found on the link Consumer protection law.
Download the unilateral termination agreement form HERE